Privacy Policy
This policy explains what Basement Help Network (operated by Isaiah Infante, "we") collects, why, who receives it, and your choices.
Notice at collection
| What we collect | Why |
|---|---|
| Quote form: first name, mobile phone, ZIP code, where you are in the project and the rough size of your basement | To send your request to one local company and let it contact you |
| Consent record: the exact consent statement shown, the page, date and time, IP address and browser type | To show what you agreed to, prevent fraud and handle opt-outs |
| Contact form or contractor application: name, email, phone, business details and message | To answer you and review applications |
| Server logs kept by our web host: IP address, browser type, pages and times | Security and keeping the site working |
We don't collect sensitive personal information such as Social Security, financial account or precise location data.
Who receives your information
- One local company, at your direction. When you send the quote form, we send it to the one local basement finishing contractor described (or named) on the form for your area. That company pays us for the referral. It uses your information to contact you about your request, and its own privacy practices apply after that. We require partner companies not to resell or share referral information.
- Service providers that run the site for us, such as our web host and email provider, only to provide their services.
- Legal and safety: when required by law or to protect rights and safety.
- Business transfer: as part of a sale or reorganization of the business, under this policy.
Calls, texts and how to opt out
- We don't call or text you ourselves. If you agree to the consent statement on the form, the one company may call and text you about your request, including with an autodialer, prerecorded or AI-generated voices and automated texts.
- Consent is not required to buy anything. You can get help without agreeing by writing to us through our contact form.
- Opt out any time by replying STOP (or quit, end, cancel, unsubscribe, revoke or opt out) to a text, telling the caller, or contacting us. Any reasonable request counts. If you contact us, we'll stop sending your information and tell the company to stop contacting you.
- Message and data rates may apply. Message frequency varies.
We use your email only to reply to you. We don't send marketing email unless you ask for it; if we ever do, it will say it's an advertisement, include our postal address and an unsubscribe link, and we'll honor unsubscribes within 10 business days. We never sell or rent email addresses.
Cookies, tracking and Do Not Track
We don't use advertising cookies, cross-site tracking or third-party ad pixels. Because we don't track you across other websites, we treat browsers the same whether or not they send a Do Not Track signal. We honor Global Privacy Control (GPC) signals as a request to opt out of any sale or sharing.
Your privacy rights
Depending on where you live, you may have the right to know and access the personal information we have about you, correct it, delete it, get a copy, and opt out of its sale, sharing for targeted advertising, or profiling. We honor these requests from anyone in the U.S., whether or not a state law requires it, and we won't treat you differently for making one.
California (CCPA, as amended by the CPRA). In the last 12 months we collected: identifiers (name, phone, email, IP address); general location (ZIP code); internet activity (pages visited); and details you gave about your home or project. Sources: you and your browser. Under California law, sending your request to the one company you direct us to is not a "sale." We don't otherwise sell personal information or share it for cross-context behavioral advertising. To stop any future referrals, send us a request through our contact form that says "Do Not Sell or Share."
How to make a request: use our contact form. We'll confirm your identity by matching the phone number or email you used, and respond within 45 days. An authorized agent may act for you with your signed permission. If we decline a request, you can appeal by sending a request marked "Appeal", and we'll answer within the time your state's law allows.
How long we keep it
We keep referral and consent records for up to 5 years after your request, so we can show the consent you gave, honor opt-outs and settle billing questions with partner companies, and then delete them. We keep contact-form messages for up to 2 years. Our host's server logs are kept on the host's own schedule.
Security and children
We use reasonable safeguards, including encrypted HTTPS connections, and keep referral records outside the public website. No method is perfect. This site is for adults; it isn't directed to children, and we don't knowingly collect information from anyone under 16.
Changes and contact
If we change this policy, we'll post the new version here and update the effective date. Questions or requests: our contact form, or by mail at Isaiah Infante, 1752 E Lugonia Ave Ste 117 #1438, Redlands, CA 92374.